When COVID-19 hit across the globe, people were given strict orders to stay home and avoid all unnecessary travel. Even necessary business travel was grounded for a time as companies found ways to handle seminars and meetings virtually instead of requiring their people to travel. As a result, the hotel industry suffered.
As a hospitality professional, you want to deliver consistent and exceptional guest services and products that meet quality and safety standards. Gain an understanding of what it takes to solve problems in the service industry using Six Sigman and Lean principles. Increase your ability to effectively build your team and hire and retain employees.
It’s no secret that Johnson & Wales online students are go-getters. Whether it is studying or in their professional lives, an online student’s potential is limitless. Don’t believe me? Let me introduce you to Kristi Bogunovich. She’s currently on track to receive her MBA - Business Administration in Hospitality this December. But, that’s not the only thing she has going on. Kristi is working her magic, not only pursuing her degree but also working full-time at the most magical place on Earth.
If you asked me, I would consider myself a frequent traveler. Over the past few years, I’ve had the great privilege of going to Europe three times with the fourth trip already booked. When I’m not busy, I often find myself online checking out affordable flights and perusing through travel blogs looking for the next must-see sights. However, during my trips, it’s been hard not to notice how much the world of travel has really changed, specifically in regards to what I call home base when abroad.
If a business-focused career with a hospitality twist is something you’re after, consider pursuing a position in hotels. I spent much of my career in the hotel business, and I’m about to let you in on one of the best-kept secrets of the industry: sales. That’s right! The hotel industry is looking for sales talent.
Over my long career in hospitality, I’ve see many trends come and go. Few have rattled the industry like the home-sharing phenomenon. Here’s how the dominant brand, Airbnb, has challenged the hospitality industry status quo in three important ways.
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There are many ways that technology can support business practices—I highlighted seven in a previous blog post.
One of the biggest problems many companies have today is that while there is a dearth of data, the ability to effectively mine and analyze it to obtain actionable information is still very much a work in progress.
It is always an interesting thought experiment to consider the ways in which technology may be integrated into a business in support of the objectives of that business.
It is really interesting when you are talking about an industry that is over 2,000 years old!
While it seems like a “square peg, round hole” problem, the fact is that technology is already highly integrated into the modern hotel experience and becoming more so each day.
Who: Rex Warren, Assistant Professor with Johnson & Wales University College of Hospitality, Providence
Agree or Disagree with Article: Both
I don’t blame anyone with an interest in hospitality for clicking on this round-up of the year’s top-10 trends published in January. Now, with most of the year behind us, let’s look back and see how this forecast matched up with reality.
ON TARGET
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