It’s 7am at Penn Station. The morning commuters pour out of their trains into the Big Apple, weaving their way in and out of the city’s labyrinthine streets. Amongst them is a self-proclaimed Brooklyn girl, Joanne Cohen. Although Joane now commutes an hour each way from Long Island, she maintains she still has that “Brooklyn tenacity.” This proclamation is a hard thing to refute. After all, at age 57, her day job is only one of the many hats Joanne wears.
Residential hospitality, the area of hospitality revolving around luxury apartments, assisted living, and condos, is a new and growing part of the hospitality industry.
The Johnson & Wales University’s online residential hospitality management program “is answering a need from the industry,” says JWU professor Paul Bagdan, PhD.
No matter how you define it, a career in hospitality boils down to serving others. It’s where that service happens that defines the skill set—and degree—you need to succeed.
People serving other people—whether it’s a meal, a place to stay, a trip, or a fun event—is the cornerstone of the hospitality industry. Typically, the service is transient. Guests come in for dinner at a restaurant, stay overnight at a hotel, travel to a new city, and then eventually return to wherever they came from.
But what about when the service isn’t temporary and people need to be served on a permanent basis? Johnson & Wales University has carved out a new sector that meets an immediate demand and otherwise underserved population—Residential Hospitality Management.