For decades, travelers and hotel-goers alike have recognized Hilton as one of the top companies in the business. But according to Clay Snyder ‘93 ’15 Hon, Senior Director of Brand Performance of Full Service Brands, Hilton is more than just a hotel brand.
“We are hospitality,” he said. When it comes to providing a well-rounded hospitable experience, Synder says Hilton excels, thanks to its amazing staff. By offering a wealth of services and a personalized, friendly touch, Hilton makes guests feel like they’re at home.
This week, Johnson & Wales University’s College of Hospitality Management hosted executives and employees of the hotel giant at the Providence campus. The annual event, dubbed “Hilton Day,” provided students with insight into what working in hotel hospitality is all about. Representatives (some of whom were JWU grads) from different areas within Hilton’s corporate structure, like Snyder, attended the event and offered some words of advice to students looking to make a name for themselves in the hospitality industry.
Whether you’re looking to land a hotel job—or you’re just browsing for some trusted advice—here are three tips to keep in mind:
1. Choose a company you can grow with.
When it comes to picking a company to work for, the pressure to choose the right one could be overwhelming. According to Jasmyn Franklin, Hilton Campus Recruiter, as a prospective employee you shouldn’t focus so much on the actual position you’re being offered. Instead, look at the perks a company offers employees beyond the job and how the corporate culture aligns with your wants and needs.
“Choose a company that provides opportunities,” she said. “A company with good people and good values.”
Franklin says this could be a company that you can see yourself working for down the line or one that invests in their employees’ health and happiness. Hilton, for example, offers a wide variety of educational options through their Hilton University so that employees can learn and grow into new roles.
2. Make an effort to meet people.
Once you’re in your new position, make it a priority to form connections at work. According to Clayton Golde ‘16, Front Office Manager at Hilton Washington in Washington, D.C., as a new employee you should take the opportunity to interact with every team member you can. This way, you’ll meet new people who can become mentors in the future.
At Hilton, Golde says he’s encountered countless people who have offered him help or advice. “Everyone within in Hilton is there to support each other,” he said. “It’s a family.”
3. Learn how to lead.
One of Hilton’s core values is leadership, and according to Jonathan Wilson ‘91, Vice President of Product Innovation and Brand Services, it’s one of his favorite concepts. “People don’t work for companies,” he said. “They work for other people.”
Wilson says managers—whether or not they are in the hotel industry—should strive to be leaders who are open to suggestion and share the same values as their employees. In return, employees should “take note” of things they like and dislike in their managers so that they can become better leaders in the future.
For more information on pursuing your degree through Johnson & Wales University College of Online Education, complete the “Request Info” form on this page or call 855-JWU-1881 or email [email protected].