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JWU Professional > Blog > How to Retain Restaurant Staff [INFOGRAPHIC]
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How to Retain Restaurant Staff [INFOGRAPHIC]

How to Retain Restaurant Staff [INFOGRAPHIC]

June 14th, 2019
by Annie Shalvey
Kitchen staff working
Image Attribution: 
Credit:byakkaya
Kitchen staff working


Why do restaurant managers have such a hard time with employee turnover? According to Nicholas Makris, an associate professor of food and beverage management at Johnson & Wales University and an online instructor, several factors contribute to the problem. In an article published by Full Service Restaurant Magazine, Makris explained that things like “lack of widespread health insurance, low federal minimum wage, and a disparity in tipping where servers and bartenders proper but the house doesn’t, contribute to the high turnover rate.”

In order to keep staff happy and coming back day after day, Makris recommends managers do the following:

1. Provide proper training to new employees.

2. Offer a flexible schedule that is conducive to work-life balance.

3. Recognize and reward employees who go above and beyond.

4. Create value for staff by offering incentives.

Interested in learning more about hospitality and food and beverage? Let Johnson & Wales' hospitality programs give you the skills and knowledge needed to take your career to the next level. Learn more by completing the “Request Info” form on this page, calling 855-JWU-1881, or emailing: onlineadmissions@jwu.edu.

Blog Categories: 
Restaurant Management
June 14th, 2019
by Annie Shalvey
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Annie Shalvey's picture
AuthorAnnie Shalvey
Annie joined the JWU College of Online Education in September 2016 as a communications coordinator. A native Rhode Islander, she received her BA in English from Providence College. Before joining Team JWU, Annie worked as a digital news producer and social media gal at a local TV station. She enjoys rainy days, suspense novels, concerts, and writing blogs for Career Catalyst. Annie is currently pursuing her MBA at Johnson & Wales.
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