When Motorola, Bank of America, and BP Oil needed consultation on how to improve their business systems and quality-control measures, they called Patricia Steiner, EdD. She shared her expertise in process management with those powerhouse companies, and now she shares it with students as an instructor in the Johnson & Wales University College of Online Education.
We asked Professor Steiner for what online operations and supply chain management students interested in becoming a process manager would need to know. Here’s her advice on how to succeed in this exciting supply chain management career.
JWU Online: What can you share about the skills that a successful process manager would need?
Professor Steiner: What you will need is experience and deep understanding of the systems, mechanisms, people, and processes of the organization that you wish to help. It is important to have a method for analysis and improvement. I used flow charting: current state to future state process maps. This way, I could work with teams to identify problems that need to be solved. Working alone is never as effective. Other tools: Priority/severity matrices, an industry standard of your choosing. I used ISO 9000 and the Integrated Capability Maturity Model (CMMI). Last but not least, communication and teambuilding skills are required.
JWU Online: How does JWU prepare its students for such a career?
Professor Steiner: Classes focused on quality, process improvement, or supply chain management, like the major/concentration courses in the BSBA – Operations and Supply Chain Management or MBA – Operations and Supply Chain Management online degree programs, would be good, plus any class that engages you in critical thinking and develops your communication skills.
JWU Online: What excites you about the field of OSCM?
Professor Steiner: I have used my background in process and quality as a foundation for running companies and building businesses. My career is about identifying and solving problems. I did this for the governor of the state of Hawaii, the Beijing Olympics, the BP Oil spill, and hundreds of executives around the world. If you have a solid understanding of how to figure out how things work, you can work anywhere, at any level!
Want to learn more about earning your BSBA – Operations and Supply Chain Management or MBA — Operations and Supply Chain Management degree online with JWU College of Online Education? For more information, complete the “Request Info” form on this page or call 855-JWU-1881.