Call to mind a great coach you admire. What does this coach do right? Perhaps, he or she is good at teaching the rules of the game or at determining which roles each person must play on the team. Maybe this coach is great at facilitating all team members to get along and play fair together. In addition, this coach probably knows how to get the most out of people through positive feedback and encouraging words.
Well, guess what? These same coaching skills are needed for managers in getting the most out of their people at work.