EdSights Student Voice Score
Over the past three years, Johnson & Wales Online conducted the EdSights Student Voice Survey (SVS) to assess the perception of JWU Online among its current students and their satisfaction with JWU Online overall. The EdSights survey asks students to rate their likelihood of recommending the institution to a friend on a scale of 0-10, and to share qualitative reasoning for their rating.
The SVS is calculated by subtracting the percentage of students who are detractors (rated a 0-6) from the percentage of promoters (rated a 9 or 10). The SVS ranges from -100 to 100, and scores above 0 indicate more overall promoters than detractors.
In Spring 2024, we received a Student Voice Score of 65, exceeding not only the average SVS of the private 4-year institutions partnered with EdSights, but also the industry average overall. Some aspects of JWU Online noted favorably by our students include our knowledgeable faculty, quality educational programs, and flexible staff that work with our students to accommodate their schedule.
In Spring 2025, we are pleased to report an increase to our latest Student Voice Score, with JWU Online achieving an SVS score of 70. This score far exceeds the national average SVS score of 22 among all EdSights-partnered institutions. At JWU Online, we take great pride in providing our students an exceptional academic experience, strengthened by excellent customer service for our students from our supportive staff.
