If you’ve found this page, it probably means you’ve encountered a tech-related problem or you’re looking for a little more information about learning online with JWU. The good news — we can help with both!

Technical Support

Support specialists are available to help you use ulearn.

Phone: 866-598-4357
Email: it@jwu.edu
Website: JWU IT (option to live chat with IT)

Emails received after-hours will be processed the next business day. For an after-hours major outage, call the IT Service Desk at 866-598-4357 and select the option to report a major outage (do not email).

IT Service Desk Hours

Mon–Fri: 8am–6pm
Sat–Sun: Closed (ET hours)

Self-help guides are also embedded throughout ulearn course sites and through the Student Help link in each course.

About the ulearn learning platform

What is ulearn?

ulearn is our online learning course platform. In ulearn, you’ll access course materials for online courses, communicate with your classmates and engage in learning activities.

How do I use ulearn?

Many of ulearn’s features are intuitive. However, prior to starting your first course, you'll run through a ulearn orientation that will help you explore the platform’s features and give you an opportunity to practice using them. Instructions for using ulearn features are also embedded into course materials, and self-help guides are available via a Student Help link in ulearn.

Support specialists are also available to provide support via phone or email.

Computer & Browser Requirements

In order to fully participate in online courses, each student is expected to have access to a desktop or laptop computer. A mobile app is available for Apple and Android devices that allows you to complete some online course tasks, but a desktop or laptop computer is required for successful completion of all online course tasks.

As of November 2021, your computer must also meet the following requirements. 

Browser (one or more of the following):

*Google Chrome 87+
Internet Explorer — not supported
Microsoft Edge 87+
Mozilla Firefox 78+
Safari 13+

*Google Chrome is required for completion of any proctored exams.

Mobile Browser (note that courses cannot be completed entirely with mobile devices, but may be used for some tasks; one or more of the following browsers may be used on mobile devices)

Google Chrome 33+
Microsoft Edge 46+
Mozilla Firefox 33+
Safari 12+

Browser Settings
JavaScript enabled, popup blockers disabled and cookies enabled

Supplementary Software
Ability to save documents in a format that can be opened by Microsoft Office
Ability to view documents created in Microsoft Office
Anti-virus software 

Internet Connection
Broadband connection (DSL, cable, ISDN, etc.) with consistent high-speed connectivity 

Other Hardware
Soundcard
Speakers or a headset
Microphone
Webcam

Technical support is provided via the University IT Service Desk, which can be reached at 866-JWUHELP (866-598-4357) or through a link in ulearn, the online course platform.