If you’ve found this page, it probably means you’ve encountered a tech-related problem or you’re looking for a little more information about learning online with JWU. The good news — we can help with both!

Technical Support

Support specialists are available to help you use ulearn.

Phone: 866-598-4357
Email: it@jwu.edu
Website: http://it.jwu.edu/ (option to live chat with IT)

Emails received after-hours will be processed the next business day. For an after-hours major outage, call the IT Service Desk at 866-598-4357 and select the option to report a major outage (do not email).

IT Service Desk Hours

Mon–Fri: 8am–7:30pm
Sat–Sun: Closed (ET hours)

2018 Summer Hours 

Mon-Thurs: 8am-7:30pm
Fri: 8am-3pm

Self-help guides are also embedded throughout ulearn course sites and through the Student Help link in each course.

About the ulearn learning platform

What is ulearn?

ulearn is our online learning course platform. In ulearn, you’ll access course materials for online courses, communicate with your classmates and engage in learning activities.

How do I use ulearn?

Many of ulearn’s features are intuitive. However, prior to starting your first course, you'll run through a ulearn orientation that will help you explore the platform’s features and give you an opportunity to practice using them. Instructions for using ulearn features are also embedded into course materials, and self-help guides are available via a Student Help link in ulearn.

Support specialists are also available to provide support via phone or email.

Computer & Browser Requirements

In order to fully participate in online courses, each student is expected to have access to a computer that meets minimum requirements. In an effort to maximize the functionality of the online learning platform, changes are occasionally made to the platform that lead to changes in the minimum requirements.

As of December 2017, the minimum requirements are as follows. 

Operating System    
PC: Windows 7 or higher
Mac: Mac OS 10.8+
RAM: 512 MB minimum; 1 GB recommended     

Free Disk Space    
4 GB or higher    

CPU    
PC: 1.7 GHz or higher
Mac: PowerMac or higher

Browser (one or more of the following):    
Internet Explorer 9.0+ (Windows only)
Mozilla Firefox 31+
Google Chrome 36+
Safari 6+ (MacOS only)

*International students should consider using Firefox or Safari for best performance    

Browser Settings    
JavaScript enabled, popup blockers disabled and cookies enabled    

Plug-ins    
Adobe Acrobat Reader 8 or higher    
Macromedia Flash Player 9.0 or higher    
Java Standard Edition 7 or higher    

Supplementary Software    
Ability to save documents in a format that can be opened by Microsoft Office    
Ability to view documents created in Microsoft Office    
Anti-virus software    

Internet Connection    
Broadband connection (DSL, cable, ISDN, etc.) with consistent high-speed connectivity    

Other Hardware    
Soundcard
Speakers or a headset
Microphone
Webcam

Technical support is provided via the University IT Service Desk, which can be reached at 866-JWU-HELP (866-598-4357) or through a link in ulearn, the online course platform.

NOTE: A mobile app is available for Apple and Android devices that allows you to complete some online course tasks. A desktop or laptop computer is required for successful completion of all online course tasks.