Technical Resources
If you’ve found this page, it probably means you’ve encountered a tech-related problem or you’re looking for a little more information about learning online with JWU. The good news — we can help with both!
TECHNICAL SUPPORT
Support specialists are available to help you use ulearn.
Phone: 866-598-4357
Email: i[email protected]
Website: JWU IT (option to live chat with IT)
Emails received after-hours will be processed the next business day. For an after-hours major outage, call the IT Service Desk at 866-598-4357 and select the option to report a major outage (do not email).
IT Service Desk Hours
Mon–Fri: 8am–5pm
Sat–Sun: Closed (ET hours)
Self-help guides are also embedded throughout ulearn course sites and through the Student Help link in each course.
ABOUT THE ULEARN LEARNING PLATFORM
What is ulearn?
ulearn is our online learning course platform. In ulearn, you’ll access course materials for online courses, communicate with your classmates and engage in learning activities.
How do I use ulearn?
Many of ulearn’s features are intuitive. However, prior to starting your first course, you’ll run through a ulearn orientation that will help you explore the platform’s features and give you an opportunity to practice using them. Instructions for using ulearn features are also embedded into course materials, and self-help guides are available via a Student Help link in ulearn.
Support specialists are also available to provide support via phone or email.
COMPUTER & BROWSER REQUIREMENTS
In order to fully participate in online courses, each student is expected to have access to a desktop or laptop computer. Chromebooks and the apps for Apple and Android devices allow you to complete some online course tasks, but a desktop or laptop computer is required for successful completion of all online course tasks.
As of November 2024, your computer must meet the following requirements:
Desktop Browser (one or more of the following)
- Google Chrome, most recent stable version and two preceding versions (NOTE: Google Chrome is required for completion of any proctored exams)
- Internet Explorer — not supported
- Microsoft Edge, most recent stable version and two preceding versions
- Mozilla Firefox, most recent stable version and two preceding versions
- Safari for MacOS and iOS, two most recent major versions
Operating System
- Windows 10 (64 bit) and above, or macOS 14 (Mojave) – 11 (Big Sur)
- Memory: 4GB RAM
- Storage: 1GB minimum available
- Processor: Intel i5 or later (min 4 cores) or AMD A10 or Apple M1
Browser Settings
- JavaScript enabled, popup blockers disabled and cookies enabled
Supplementary Software
- Ability to save documents in a format that can be opened by Microsoft Office
- Ability to view documents created in Microsoft Office
- Anti-virus software
Internet Connection
- Broadband connection (DSL, cable, ISDN, etc.) with consistent high-speed connectivity
Other Hardware
- Soundcard
- Speakers or a headset
- Microphone
- Webcam
Technical support is provided via the University IT Service Desk, which can be reached at 866-JWUHELP (866-598-4357) or through a link in ulearn, the online course platform.